Frequently asked questions

If you cannot find the answer below, please use the contact form or send us an email.

How do I contact iBwave for support during the online training program?

Training support is provided from Monday to Friday, between 9AM and 5PM EST – contact Training.

Limited support for license issues and course extensions are provided on Saturday and Sunday, and Monday to Friday between 5PM and 9AM EST – contact support@ibwave.com (emails will be addressed within 24 hours)

What is the refund policy?

All iBwave online courses are non‑refundable. For any additional information regarding the terms and conditions, please read our certification courses policies.

How much time is available to access the online training?

Once activated, the online courses are available for 30 days.

Do we have access to an electronic copy of the student manual?

An online training manual is included in the Learning Center for the Small Cells and In‑Building Fundamentals course.

This online manual is available for 1 year from date of course activation.